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Improving the Relationship with Patients

Published on October 29, 2019 
by CoverMe Team
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Improving the Relationship Between Hospitals and Patients Will Improve Your Bottom Line

When it comes to the sensitive topic of health insurance and whether you have any out of pocket expenses, patients want to be treated equally with respect regardless of their lack of healthcare coverage.

Some are not insured at all and will avoid going to the hospital altogether, resulting in long term health issues that can be even more financially crippling for them and the hospital involved.

How can we work around the fear and avoidance that shows up when a patient lacks financial means to take care of their overall health?

In this modern healthcare setup where hospitals’ revenue is directly linked with patient satisfaction, it’s crucial for hospitals to take a more proactive approach to fulfill their promise of delivering great care experience to their patients. Patients want to feel respect and cared for, not just cured.

Also Read: Health Equity in America

According to the Agency for Healthcare Research and Quality (AHRQ), patient experience encompasses:

“…the range of interactions that patients have with the healthcare system, including their health care from health plans, and from doctors, nurses, and staff in hospitals, physician practices, and other healthcare facilities. As an integral component of health care quality, patient experience includes several aspects of health care delivery that patient’s value highly when they seek and receive care, such as getting timely appointments, easy access to information, and good communication with healthcare providers.”

As a solution to the patient’s overall experience, CoverMe finds payer sources for every single patient. Our SaaS-enabled marketplace offers provider-approved, patient-friendly, selection of coverage and financing alternatives, offered by a variety of government, commercial, private, pharmaceutical, safety net, and community programs.

By assessing and scoring patient data through AI-driven rules and risk engines, CoverMe determines optimum healthcare programs or product combinations to meet the real-time financial needs of both patients and providers.

Also Read: Many Americans Have Access to Coverage

Everyone wins: By partnering with CoverMe, the hospital gets to choose its own customized marketplace based on their programs of choice.

As patients get more and more familiar with which hospitals partner with CoverMe, the more reassurance they will feel that they can walk in for care, with confidence, knowing that the hospital is going to do everything possible to ensure their healthcare is covered.

Schedule a demonstration today with a CoverMe representative.

Written by CoverMe Team
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