The provider had engaged different vendors in all phases of its revenue cycle operation: one vendor checks for health insurance information in the patient access department, another vendor checks in the business office, and finally, a third vendor checks for health insurance prior to the patient account moving
to bad debt.
Repeated checks were not comprehensive enough to find hidden coverages. Billing and collection opportunities were being lost. Compounding the losses were layers of vendors costing the provider both time and money.
The provider wanted to find more coverage - faster and more economically.
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