Patients expect their healthcare intake to work like the rest of their digital lives. A "digital front door" is a strategy that engages patients at every touchpoint — discovery, scheduling, cost transparency, registration, and payment — creating a frictionless experience for patients and providers alike.
68% of patients prefer providers offering a holistic digital approach (Accenture). 45% rate billing and post-visit follow-up as the worst part of the patient journey — and patients aged 18–34 switch providers over poor online experiences.
Why every facility needs one
Streamlined admissions
Staffing shortages make digitized intake essential. When patients self-enter information ahead of arrival, your front office focuses on high-value patient work instead of transcription.
Simplified scheduling
Online scheduling eliminates phone bottlenecks, reduces double-booking, and lets patients manage their own visit details.
Easy, fast payment
Flexible digital payment options measurably increase the likelihood patients pay — and automated reminders nudge the rest.
The touchless intake, in practice
Here's what a working digital front door looks like with CoverMe: the front office sends a portal link to the patient's phone. The patient self-enters their information. The platform then automatically verifies identity, validates insurance, determines eligibility — including real-time Medicaid — auto-fills application forms, enrolls qualifying patients in assistance programs, and processes payment. Minutes, not visits. No additional staff.
Open your digital front door.
See the touchless intake workflow live — from portal link to eligibility determination in one demo.
Schedule a Demo →